Winning @ Call Centre: Confessions of a Calling Agent by Madhukar Yadav [Paperback]

Unveiling the Call Center World: Confessions of an Indian Agent in "Winning @ Call Centre"

Demystify the world of Indian call centers with Madhukar Yadav's insightful book, "Winning @ Call Centre: Confessions of a Calling Agent." This unique perspective sheds light on the experiences and realities of a profession often shrouded in mystery.

A Glimpse Behind the Scenes

In today's globalized world, call centers play a vital role in various industries. Yet, for many, the inner workings of these hubs remain a source of curiosity. "Winning @ Call Centre" offers a behind-the-scenes look at the life of an Indian call center agent.

Bridging the Generational Gap

The book acknowledges the societal skepticism surrounding call center jobs, particularly among older generations.  Yadav aims to bridge this gap by providing a clear picture of the daily life, challenges, and rewards experienced by call center agents, specifically those working night shifts.

Beyond the Stereotypes

"Winning @ Call Centre" goes beyond the stereotypical portrayals of call centers.  It delves into the:

Lifestyle of a Call Center Agent: Explore the work environment, routines, and social dynamics within a call center.

Skills Developed: Gain insights into the valuable communication and customer service skills honed by call center agents.

Challenges and Rewards: Understand the unique pressures and potential benefits associated with this profession.

A Valuable Resource

This book serves as a valuable resource for several audiences:

Young Adults Considering a Call Center Career: Get an honest and informative perspective to help you make informed decisions.

Parents of Call Center Agents: Gain a deeper understanding of your children's work experiences and challenges.

Anyone Curious About Call Centers: Demystify the world of call centers and gain insights into this dynamic industry.

"Winning @ Call Centre" by Madhukar Yadav is a captivating read that offers an insider's perspective on the Indian call center experience. Whether you're personally connected to call centers or simply curious about this global phenomenon, this book promises a unique and informative journey.