Master Customer Service and Banking Regulations with this Comprehensive Guide

Looking to excel in the dynamic world of banking? Customer Service & Banking Codes and Standards equips you with the knowledge and skills to navigate the ever-changing landscape of customer expectations and banking regulations. This resource, designed to align with the Institute's Certificate Course, provides a one-stop shop for aspiring and experienced bankers alike.

Deeper Customer Relationships, Better Banking Experiences

The book delves into the core aspects of building strong customer-banker relationships. Modules A, B, and C cover essential topics like:

The foundation of customer service in banking
Understanding the evolving needs of today's banking customers
Features of modern banking products and services
Know Your Customer (KYC) norms and their importance
Effective customer grievance redressal policies and procedures
Equipping You to Deliver Exceptional Service

The role of a banker goes beyond financial transactions. Customer Service & Banking Codes and Standards recognizes the importance of soft skills in fostering positive interactions. You'll gain valuable insights into:

Developing the communication skills necessary to build rapport
Handling customer inquiries and concerns with professionalism
Utilizing technology to enhance the customer service experience
Understanding the Banking Codes and Standards Landscape

Module D sheds light on the Banking Codes and Standards Board of India (BCSBI) and its role in regulating the industry. You'll gain a comprehensive understanding of:

The establishment and function of the BCSBI
The codes governing customer service standards
Specific regulations for micro and small enterprises (MSEs)
Developed by Industry Experts - Trusted by Banking Professionals

Authored by the Indian Institute of Banking & Finance (IIBF) in collaboration with the BCSBI, Customer Service & Banking Codes and Standards leverages the expertise of leading industry professionals. This course material ensures you're equipped with the latest knowledge and best practices to deliver exceptional customer service within the regulatory framework.

Invest in Your Banking Career - Get Your Copy Today!

Whether you're a seasoned banker seeking to refine your skills or embarking on your banking journey, Customer Service & Banking Codes and Standards is an invaluable resource. Empower yourself to provide exceptional customer service, navigate banking regulations with confidence, and excel in today's competitive banking environment.

Customer Service & Banking Codes and Standards [Paperback]